Frequently Asked Questions (FAQs)
1. Custom Orders & Sizing
Q: Do you offer custom sizing?
A: Yes! We can create custom-sized dresses. The production time is 20-35 working days, and pricing ranges from €200 to €400, depending on the design.
Q: How much does a custom dress cost?
A: A custom dress typically costs €200 if it’s an adjustment to an existing design from our website.
Q: How do I provide my measurements for a custom order?
A: Please provide the following details:
- Chest, waist, and hip measurements
- Height & weight
- A full-body photo (optional but helps us tailor a better fit)
Q: How do I know my size?
A: Our sizing runs slightly smaller than standard sizing. If you’re unsure, send us your measurements, and we’ll recommend the best size for you.
Q: My size is out of stock. Can I still order it?
A: If your size is unavailable, we may need to ship it from our studio in Vietnam, which takes 10-12 days. Let us know if this works for you!
2. Exchanges, Returns & Refunds
Q: Can I return or exchange my order?
A: Yes, we accept returns and exchanges. Please send the item back to the following address:
Gamme Collective (chez Interface)
16 rue de la Fontaine au Roi, 75011, Paris, France
Once shipped, please send us proof of return, and we will process the exchange/refund.
Q: Will you cover the return shipping cost?
A: We will compensate the return shipping cost only if it is for an exchange. If you are returning for a refund, the return shipping cost will not be covered.
Q: How long does a refund take?
A: Refunds are processed within 5 working days after we receive the returned item.
3. Shipping & Delivery
Q: How long does shipping take?
A: Shipping time depends on your location and shipping method:
- Standard Shipping: 10-14 business days.
- Express Shipping: 7-10 business days.
Q: My order is delayed. When will I receive it?
A: We sincerely apologize for the delay. Due to high demand, customs clearance, or courier delays, some shipments take longer. Please reach out to us at : contact@gammecollective.com , our customer service will help you with your order.
Q: Can I get my order before a specific date/event?
A: If you need your order by a specific date, we recommend express shipping. Let us know your deadline, and we will advise you accordingly.
Q: My package tracking is not updating. What should I do?
A: Some tracking links only update when the package reaches your country. If you’re unsure, please contact us, and we’ll check with the courier.
4. Ordering & Payment
Q: Do you accept PayPal or Venmo?
A: Yes, we accept PayPal. You can use this link to complete your payment: https://paypal.me/GammeCollective?country.x=FR&locale.x=fr_FR. We currently do not accept Venmo.
Q: Can I pay by credit card?
A: Yes! If you experience issues at checkout, we can provide you with a secure payment link to complete your purchase.
Q: Do you accept bank transfers?
A: Yes, we do. Here are our bank details for transfers:
IBAN: FR76 1695 8000 0136 5225 0119 870
BIC/SWIFT Code: QNTOFRP1XXX
Intermediary Bank’s BIC/SWIFT Code (for international transfers only): TRWIBEB3XXX
Payment Reference: Please include your order number or your name in the transfer’s description to help us identify your payment.
Please include your order number or name in the transfer reference.
5. Pop-Up Stores & Try-On Requests
Q: Do you have a pop-up store in Paris?
A: Yes! We will have pop-ups in April, May, and June in Paris. Exact dates are not confirmed yet, but we will announce them on our social platforms beforehand.
Q: Can I try on dresses before buying?
A: You can try on our pieces at our Paris pop-ups. If you’d like to attend, follow us on Instagram/Facebook for updates!
